TY - BOOK AU - Liston,Colleen TI - Managing quality and standards SN - 033520208X (pbk.) AV - LB2341.8.G7 L57 1999 U1 - 378.1010941 21 PY - 1999/// CY - Buckingham [England], Philadelphia PB - Open University Press KW - Education, Higher KW - Great Britain KW - Administration KW - Standards KW - Total quality management in higher education N1 - Includes bibliographical references (p. [180]-185) and index ER -