@book{17934,
	author = {Day, Abby, and Peters, John,},
	title = {500 tips for developing a learning organization /},
	publisher = {Kogan Page,},
	year = {1999.},
	address = {London ;},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy0915/00266788-d.html}
}