00831cam a2200229 a 4500 20181210004350.0 020103m20022001enka b 001 0 eng 0750652446 DLC DLC BD-DhBPA 658.3 LAE 2002 Lashley, Conrad. 57459 Empowerment : HR strategies for service excellence / Conrad Lashley. Oxford ; Boston : Butterworth/Heinemann, 2001. xvii, 300 p. : ill. ; 24 cm. The hospitality, leisure and tourism series 57460 Includes bibliographical references (p. [277]-293) and index. mizan Service industries Management. 57461 Service industries Quality control. 57462 Customer services Management. 57463 ddc BK 19730 19730 0 ddc 0 0 BPATC BPATC GEN 2018-04-13 0 658.3 LAE 2002 91851 2018-04-13 00:00:00 2018-04-13 BK mizan 0 ddc 0 0 BPATC BPATC GEN 2018-05-16 0 658.3 LAE 2002 103527 2018-05-16 00:00:00 2018-05-16 BK Shamim