00746cam a2200241 a 4500 20181210062937.0 920817s1993 caua g 001 0 eng d 92054368 0749412593 DLC DLC BD-DhBPA HF5415.5 .G46 1993 658.812 20 GEM 1993 Gerson, Richard F. 88356 Measuring customer satisfaction / Richard F. Gerson. Menlo Park, Calif. : Crisp Publications, c1993. ix, 112 p. : ill. ; 26 cm. Fifty-Minute series 88357 INCLUDES INDEX. Maher Consumer satisfaction. 88358 Customer services Evaluation. 88359 ddc BK 31031 31031 0 ddc 0 0 BPATC BPATC GRR 2018-04-16 0 658.812 GEM 1993 87758 2018-04-16 00:00:00 2018-04-16 BK Maher